Instead of delivering a standard lecture on technology cost savings, Bentley Motors lifts the impact of human mechanics in managing digital change. Decades ago, manufacturing struggled with the cultural shift toward automation; today, we face comparable hurdles with AI.
This session explores how to use AI as a system enabler that strengthens—rather than disrupts—your core operational mindset and excellence models. Drawing on generational research and shop-floor data, Bentley shares its real-world journey towards achieving operator acceptance on the production line.
- The Automation vs. AI Curve: What past industrial shifts teach us about managing human responses to digital change—and how to retain and engage your workforce.
- The Generational Divide: How Digital Natives, Digital Adopters, and Automation Veterans engage differently with technology—shaped by their experience of past industrial shifts—and how to design training that brings them together.
- AI in your Operating Model: How to embed AI as a natural extension of your existing operational excellence framework, rather than treating it as a standalone IT initiative.
- AI in Launch Quality Centre: A real-world case study of AI-enabled problem solving at Bentley, including deployment on the shop floor, workforce adoption, and measurable performance outcomes
