Many operational excellence leaders share a common dream: moving continuous improvement from a niche support function to the core of the corporate operating system. But when dealing with a global footprint of thousands of colleagues, massive process variety, and complex supply chains, how do you prevent your CI program from stalling out?
Delegates at JTE will hear Fraser’s extraordinary eight-year evolutionary journey at Tesco Business Services (TBS)—the internal global business engine handling critical end-to-end operations like finance, payroll, and customer engagement.
Starting as a standalone CI leader, Fraser guided an eight-year transformation—from building a core team of over 50 Lean practitioners to scaling and embedding a central operating model that now shapes how the wider Tesco group works and thinks.
If you want to see what a mature, enterprise-wide excellence model looks like when scaled from a single Lean expert into a fully integrated operating system, this session is not to be missed.
