TWO-DAY WORKSHOP
The Effective Problem Solver
Develop your practical understanding and ability to frame, analyse and solve problems using the hierarchy of Problem Solving Approaches.
Location: TBC
Dates: To be confirmed
Please email info@truenorthexcellence.com for future dates and requests
Through simulation activity and expert facilitation, you will learn:
- Understand which problem-solving tools to use, when and how to use them
- Quickly builds confidence, creativity, and technical ability in problem-solving in the workplace
- Learn how to avoid continually firefighting by moving to a structured, disciplined approach
- ‘Learn and Do’ workshop delivered through hands-on simulations and expert-led training
- Certification of Effective Problem Solver on completion
Who should attend?
- Teams and their managers who become frustrated in experiencing re-occurring problems
- All levels of the organisation with a will and desire to solve and eradicate problems for good
- Senior managers who wish to improve their abilities to lead and manage problem-solving
Workshop Agenda
Day 1:
- Understand which problem-solving tools to use for which problems:
- Just do it (JDI)
- Concern, Cause, Countermeasure (3C),
- A3 Practical Problem Solving (PPS)
- Six Sigma
- Plan, Do, Check, Act (PDCA) and Problem Solving
- The A3 Report
- Simulation Round 1
- Team problem-solving
- Simulation Round 2
- How to Clarify the Problem
- Breaking down the Problem
- Pareto
- Point of Cause
- How to set the targets
- Introducing SMART goals
Day 2:
- Day 1 Reflection
- Simulation Round 3
- PPS Step: Analyse Root Cause(s) including:
- Fishbone / Ishikawa diagram
- 5 Why Analysis
- KNOT Analysis
- Simulation Round 4
- PPS Step: Evaluate Results and Process
- Simulation Round 5
- PPS Step: Standardise Success
- Group PPS learning presentations
- PPS Step: Analyse Root Cause(s) including:
Delegates will learn:
- Which problem-solving tools to use, when, and how, covering:
- Just Do It (JDI)
- Concern, Cause, Countermeasure (3)
- A3 Practical Problem Solving (PPS)
- They key tools to frame, analyse and solve problems, including:
- Fishbone
- 5 Whys
- KNOT
- Introduction to Toyota’s 7 Quality Tools
- Appreciate concepts of team dynamics and apply practical tools to enhance team performance
- How to visualise using A3 thinking and when and how to use this powerful lean tool
By the end of this workshop delegates will be able to:
- Reduce the amount of fire-fighting and work-rounds and kick-start Problem-Solving in your organisation
- Welcome mistakes as opportunities and have confidence in decision-making by following a scientific method of problem-solving
- Avoid the pitfalls of jumping to ‘solutions’ and instead follow a structured disciplined process of problem-solving
Package Details:
- List price: £945 Per person, including lunch, training pack and refreshments both days
- Early bird price: £845+ Vat Per person
- Group discount of 4 delegates for the price of 3
- Hotel accommodation not included.
- Free parking, lunch and refreshments on both days, printed and electronic training materials included in the delegate fee.
Venue & Accommodation
Ansty Hall Hotel, Main Road, Ansty, Coventry, CV7 9HZ
Accommodation Overnight accommodation in NOT included in the fee.
Reduced rates at Ansty Hall Hotel are available at £125 including breakfast per room per night and can be booked directly with True North Excellence.
Car parking at the hotel is FREE for delegates.
FOUR WAYS TO REGISTER:
Book Online: Click on Book Your Place Now at the top of the page to book tickets using credit and debit cards
Telephone: +44 (0)161 298 5556
Email: info@truenorthexcellence.com
Download and complete brochure booking form and post to: True North Excellence Ltd, 207 Knutsford Road, Warrington, Cheshire, WA4 2QL
TERMS AND CONDITIONS: True North Excellence Ltd reserve the right to amend the programme, speakers or venue and alter or cancel the seminar without liability. CANCELLATIONS: Cancellation Policy: Should you be unable to attend, you are welcome to field a substitute delegate. The organisers (True North Excellence Ltd.) should be informed up to three working days before the departure date. A full refund will be paid if the delegate or their company cancels in writing within 30-days of the event, minus a £50 cancellation fee.
”“The best employees are ones that know how to effectively identify and solve problems and ensure the same problems do not reoccur.” Harvard Business Review 2021
